CySEC will always tell you to contact the broker first.
If the broker co-operates you, inform them that you know your rights here.
After dealing with broker, CIF (Cyprus Investment Firm) will give you a specific reference number, which is very much important because all the procedures will be needed this number.
Reference number will contain all information like; your name, e-mail, all information of trading.
After submitting a complaint brokers are obligated to response within 5 days and also get 60 days to resolve the problem.
CySEC does not investigate individual complaints, but is a regulatory body or supervisory board that supervises all brokers and it takes all complaints into consideration.
Sometimes traders on binary options forums complain that CySEC works slowly to answer their complaints, but we suggest traders to hold patience.
Sometimes traders are not happy with the response they get from brokers.
If traders are not satisfied with brokers, the next place they have to go is Financial Ombudsman.
It’s a mediator who works between trader and broker.
There are some procedures to deal with Financial Ombudsman.
Trader has to contact with Ombudsman within 4 months after CIF’s final decision.
After all those things, if nothing gets sorted out we suggest traders to go to court, which is so much rare.